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Contact

  • Room 11206,Suite D,City Gate,High-tech Zone,Xi'an China

  • +86-29-89305761

  • +86-29-89305769

  • brightway003

Cases

Company Services

Pursuit of high quality product and perfect service; Continuing to improve ourselves and make a world famous brand; Strict quality management system; Achieve to what we promised.

 


Pre-sale Service
 


1 ) Consulting service: Detailed introduce equipment information, performance and quality to clients, 24 hours online service for product inquiry and technical consultation.


2)  Proposal designed: Free consultancy and solids control design according to clients requirement and equipment use environment, provide optimal proposal for individual clients.

 


Sale Service
 


Within 1 week after equipments arriving, the sales staff will contact the user to inqiure about acceptance and other requirements. Sales stuff will supervise equipment operation process and offer assist installation services.



After-Sale Service

 


1) Operation training: Free service for first time commissioning and training up clients engineer, until the system is running  in a best condition and the engineer able to operate and maintain.


2 ) Technical support: 24 hours free telephone service and 12 hours online counseling, we will call back at once and guide the user to solve problem when we receive the user ’s technical support requirement or disorder report.


3 )  Remote network support: Online technical support through company website and email. The website: www.brightwaysolids.com .


4 ) Job site service: We will arrange engineer  leave for job site within 8 hour after receiving report as clients request.


5 )  Customer following: Engineer will visit the customer regularly when equipment test run, to inspect the equipment run condition and supply proposal of equipment maintenance.


6 ) Service management of supervision: Please feedback to the headquarter if you are dissatisfied with our engineer, another engineer will be arranged soon to solve the problem.

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